Innovation, Leadership, and Enterprise Trends
If you're a CEO, executive, or organizational leader looking for real-world strategies to drive sustainable growth, boost workforce performance, and lead with confidence in a time of constant change — this podcast is for you.
Each episode delivers high-impact, actionable insights drawn from the deep research behind Nicholas Webb’s multiple #1 bestselling books, and from his hands-on experience advising some of the most respected brands in the world.
In just 8 to 14 minutes, you’ll walk away with practical tools you can use immediately to improve innovation, sales growth, employee engagement, customer experience, training, and organizational success.
This isn’t fluff. This is your weekly dose of clarity, strategy, and momentum — designed to help you lead the future, not just survive it. For more information about our workforce development training programs visit www.mylearnlogic.com for keynote presentations please visit www.nickwebb.com and for management consulting services check out www.goleaderlogic.com
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Innovation, Leadership, and Enterprise Trends
Customer Experience Is No Longer a Department—It’s an Innovation Strategy
Customer Experience Is No Longer a Department—It’s an Innovation Strategy
The best organizations in the world are redefining customer experience. They no longer see it as a service touchpoint—they understand it as a core innovation activity.
To truly move the needle, CX requires deeper insights, smarter strategies, and most importantly, better training. But here’s the truth: you can’t build a culture of happy customers without first building a culture of happy employees.
That’s where Human Experience Innovation comes in. Leading organizations are using this approach to fuel hyper-growth while also attracting, retaining, and inspiring the mission-critical talent needed to deliver world-class experiences.
Customer experience doesn’t live in a department—it lives in your culture.
Check out today’s episode of the podcast to learn more.
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